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FMCH Partners with Patientco to Improve Patient Experience

Fort Madison Community Hospital has announced they will be partnering with Patientco, a best-in-class patient billing and payment technology company, to improve its patient’s experience with the financial portion of their care. The partnership will enable FMCH to provide a more user-friendly and responsive customer billing and payment experience. This change will be effective October 1, 2019.

By partnering with Patientco, FMCH will be able to allow a variety of simple payment options: in-person at FMCH; over the phone; or by mailing in a check. All customers will also have the opportunity to create a convenient PateintWallet™-a unique location where patients can view, manage, and make payments on their bills. This free, secure option gives patients complete control over all of their healthcare expenses allowing them to pay their bills, set up a payment plan or review payment history. There is also a secure messaging option where customers can connect with FMCH directly with any questions or concerns.

“FMCH strives to provide high quality health care, focusing on the total patient experience. We felt there was significant opportunity for innovation and improvement on the financial side of our patient’s experience. In many cases, this is our final touch-point with our patients and we are committed to making it match the rest of their care experience. Patientco will provide the necessary tools to engage our customers so they can manage their accounts,” commented Dan Linhart, FMCH CFO.

All patient statements, for both the hospital and clinics, received after October 1, 2019 will have a new look with all of the payment options outlined. Any patient with an outstanding invoice dated prior to October 1st will need to call 877-404-4763, option 2 to make a payment.

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